Shipping & Returns
It is important to me that you are completely satisfied with your new art work. If you have any questions please contact me in advance at support@scottforrestartist.com
Every care has been taken to show the artwork as accurately as possible. The image you see online may show a difference due to slight variation between browsers, devices and screen settings. Any variation between the image represented and the actual artwork is not deemed a fault.
Ordering
Paying by bank transfer
Payment is by bank transfer simply email me and I will send you my bank account details. Please pay immediately as the artwork is marked as sold immediately and unavailable to others.
Shipping
How soon will I receive my artwork?
Most orders will be packed and shipped within 5 working days. Within the UK pieces are sent by Royal Mail, Parcel Force or courier depending on size and weight. Most UK deliveries arrive within 2 days from time of shipping. Please allow 7 working days in total. If you need delivery by a specific date, please contact me first to make sure it can reach you in time. There may be an extra charge to expedite deliveries.
Can I collect my artwork from your studio?
Yes, you can pick up your painting from my studio in Greenock.
Is Shipping included?
Shipping will be included in the agreed price of the art work. Please contact me for details.
Note: At the current time shipping costs are varying significantly, especially on air freight. If the actual cost of shipping is significantly more than quoted I reserve the right to discuss this with you and to refuse the sale
What about large or high value artworks?
I appreciate this is a high value purchase. It’s important for both of us to make sure it is transported safely. Some couriers have limits on dimensions or what they will carry so certain pieces have individual requirements. This will be noted in the Shipping details with each product listing. Shipping costs for large artworks need to be quoted individually. We can discuss specialist shipping options before the artwork is despatched. To reduce shipping cost most of my larger pieces are shipped rolled and can be re-stretched and framed locally to you. This also offers you options on frame style and colour to suit your setting
Can you ship internationally?
Yes, I can ship to most countries, although it will take longer to arrive depending on your location. Message me with your details and the piece you are interested in and I can give you shipping options.
Overseas shipments (outside the UK) may be subject to import duties and taxes according to the laws of the destination country. Any additional charges are at the customer’s expense. I have no control over these charges and accept no responsibility for additional charges.
Shipping costs contribute towards packing supplies, labour and transit fees.
Returns
What if it arrives and I don’t like it?
I want you to be fully happy with your new piece of art so I offer a Buy-Back agreement.
If a piece is not as you expect, you have 14 days to contact me by email and request a refund. Once a return has been agreed, you are responsible for packing and arranging return delivery using the same service it was sent to you. Once the piece has been safely returned I will refund your payment, less delivery, within 14 days.
What if my piece arrives damaged?
All work is carefully packed and wrapped. If you receive a work that has been damaged in transit, please contact me within 48 hours and if possible keep a photograph.